Last Updated: 2025
We thank you for trusting Tawafog. The platform aims to provide a safe and reliable environment for the journey of legitimate marriage. This policy ensures fairness, clarity, and full protection of members’ rights.
Subscriptions become active immediately upon payment.
Refunds and returns are processed only according to the conditions outlined below, with full commitment to protecting members’ rights and ensuring transparency in all procedures.
Refund requests are accepted only after verification in the following cases:
Significant Technical Malfunction:
Any failure preventing the use of essential platform services (search, communication, profile viewing) for more than 48 consecutive hours.
Duplicate Payment:
Double charge for the same service due to a system error.
Unused Premium Features:
If the member has paid for premium features but has not used any feature, including sending messages.
Legal Rights:
Cases explicitly guaranteed by applicable law.
Refunds will not be granted in the following situations:
Change of personal circumstances or buyer’s remorse.
Failure to find a partner or dissatisfaction with results.
Account suspension due to violation of Terms of Use.
Partial use of the subscription.
Expiration of the subscription period.
In non-eligible cases, the platform may offer alternative compensation:
Extension of the subscription period for a limited time.
Temporary upgrade of the subscription package.
Reward points usable within the platform.
Step 1:
Submit the request within 3 days of payment via:
Email: 📧 support@tawafog.com
Contact form on the website
Step 2:
Provide the following documents:
Transaction number / receipt.
Detailed explanation of the issue.
Supporting evidence (e.g., screenshots, error messages).
Step 3:
Requests will be reviewed within 3 business days, and a written response will be provided to the member.
Step 4 (if approved):
Refunds will be processed within 7 business days.
Processing fees may be deducted according to the payment gateway policy.
Members may cancel their subscription at any time without refund for the current period.
Cancellation stops automatic renewal for the next subscription cycle.
We are committed to transparency and responding to all refund requests within the specified timeframe.
The platform reserves the right to modify this policy with a 30-day prior notice before implementation.
For inquiries or refund requests:
